At Researcely, we are committed to providing our clients with high-quality research services, academic support, and opportunities for professional growth. Our goal is to ensure that every client is satisfied with our services. However, we understand that there may be circumstances where you may need a refund. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund for services purchased through our website.
Please read this Refund Policy carefully. By using our services, you agree to the terms set forth in this policy. If you have any questions, please feel free to contact us at info@researcely.com or support@researcely.com.
Services Covered Under This Policy
This Refund Policy applies to the following services offered by Researcely:
- Business Analysis and Intelligence: In-depth analysis and reports for businesses.
- Academic Research Support: Assistance for students, educators, and researchers with academic projects.
- Business Plans and Proposals: Development of actionable business strategies and proposals.
- Opportunities Platform: Access to job postings, scholarships, fellowships, online courses, internships, conferences, and development programs.
Each service may have specific refund conditions, as outlined below.
Eligibility for Refunds
We strive to provide value through our services, but if you are unsatisfied or encounter issues, you may be eligible for a refund. Refund eligibility depends on the type of service and the specific circumstances of the request. The following outlines our refund policy for each category of service:
Business Analysis and Intelligence
Refunds for business analysis and intelligence services are considered under the following conditions:
- Preliminary Work Not Started: If you cancel your order before any work has begun, you are entitled to a full refund. No questions asked.
- Work in Progress: If the project is already in progress and a substantial portion of the research or analysis has been completed, partial refunds may be granted based on the amount of work completed. In this case, we will deduct a fair amount from the total service fee to cover the work already done.
- Final Deliverables Submitted: Once final deliverables (reports, analyses, or documents) have been submitted to you, refunds are not typically granted. However, if the deliverable does not meet the agreed-upon terms or if there is a material deficiency in quality, we will review the case and may offer a partial refund or further revisions.
Academic Research Support
For academic research services, we aim to deliver high-quality support for your academic projects, whether you are a student, educator, or researcher. Our refund policy for academic research services is as follows:
- Cancellation Before Work Begins: If you request to cancel your academic support services before any work has started, you are entitled to a full refund.
- Work in Progress: Partial refunds are available if cancellation is requested after work has commenced but before it is finalized. The amount refunded will depend on the percentage of work completed at the time of cancellation.
- Completed Work: No refunds will be granted for academic research services if the final work has been delivered unless the service provided falls short of the agreed-upon specifications. In such cases, we may offer corrections, revisions, or a partial refund.
Business Plans and Proposals
Business plan and proposal services are tailored to your specific needs. Refunds for these services follow this structure:
- Before Work Commences: Full refunds are available if the service is canceled before any work begins.
- In Progress: If the work is in progress, partial refunds may be issued based on the extent of the work completed up to the point of cancellation. We will deduct a fair percentage for the work done so far.
- Final Deliverable Provided: After the final business plan or proposal has been delivered, refunds will not be provided. If you believe the plan does not meet your expectations or initial requirements, we will consider your feedback and offer revisions. If there is a failure to deliver on the agreed scope, partial refunds may be considered.
Opportunities Platform
Our platform connects users to life-changing opportunities, including jobs, scholarships, fellowships, online courses, internships, conferences, and development programs. Access to these listings and opportunities typically falls under non-refundable services. However, the refund conditions are as follows:
- Subscription Cancellations: If you have subscribed to our platform’s premium services (e.g., paid access to job alerts or scholarship opportunities) and wish to cancel, you may receive a pro-rated refund for the unused portion of your subscription, provided the cancellation request is made within the first 14 days of service activation.
- Incorrect Listings or Errors: If any of the opportunities (e.g., jobs or scholarships) on our platform are found to be incorrect or fraudulent, we will investigate the case and may issue a full refund for any fees paid related to those listings.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Send an email to info@researcely.com or support@researcely.com with the subject line “Refund Request – Your Service Name and include your order number, details of the service, and the reason for the refund request.
- Review of Request: Our team will review your refund request within 5-7 business days. We may contact you for additional information to better understand the circumstances.
- Approval/Denial of Refund: After reviewing your request, we will notify you via email whether your refund request has been approved or denied. If approved, we will inform you of the amount to be refunded.
- Refund Processing: If your refund request is approved, it will be processed within 7-10 business days. The funds will be credited back to the original payment method used during the purchase. Please note that refund processing times may vary based on your bank or payment provider.
Non-Refundable Items
Certain services or conditions may not be eligible for a refund, including but not limited to:
- Customized Reports: Once delivered, custom reports (e.g., market research, financial forecasts) are non-refundable unless they fail to meet agreed-upon specifications.
- Consultation Fees: Fees for consultation services (e.g., strategy sessions or one-on-one meetings) are non-refundable after the consultation has taken place.
- Digital Products and Downloads: Any digital products, downloadable resources, or content subscriptions are non-refundable after purchase unless the product is defective.
Exceptions to the Refund Policy
In certain special cases, we may make exceptions to the refund policy. These may include:
- Technical Errors: If a technical error on our platform prevents you from accessing a purchased service, we will work to resolve the issue. If the issue cannot be resolved, we will issue a full refund.
- Unfulfilled Deliverables: In the unlikely event that we are unable to complete a project or provide the agreed services, we will issue a full refund.
- Force Majeure: If circumstances beyond our control (e.g., natural disasters, political unrest) prevent the completion of a service, we will assess refund requests on a case-by-case basis.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please don’t hesitate to contact us at:
- Email: info@researcely.com or support@researcely.com
- Phone: +233 [Your Contact Number]
- Address: Lagos Avenue ,East Legon ,Accra-Ghana.
Our customer service team is available during normal business hours to assist you with any questions or issues you may have.
Amendments to the Refund Policy
We may update or amend this Refund Policy from time to time to reflect changes in our services or processes. Any changes will be posted on this page, and the “Last Updated” date at the top of the page will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we handle refunds.
By continuing to use our services after any changes to this Refund Policy, you agree to the updated terms.
Thank you for choosing Researcely. We are dedicated to providing you with exceptional services and ensuring your satisfaction. If you have any further questions regarding our Refund Policy, please reach out to us.
Researcely Team
Website: https://researcely.com
Emails: info@researcely.com | support@researcely.com
Phone: +233 [Your Contact Number]
This Refund Policy document was last updated on September 10, 2024.